Tuesday, April 6, 2010

Great document management system "upgrade" you have there...

So over the weekend, the IT staff at my office "upgraded" our document
management system, or "DMS" which is integrated with Outlook. The only
problem? The "upgrade" broke the search functionality. Yes, that's
right. If you want to search for a document that you know has
"blueprint" in the name, for example? You're SOL. Want to look for
all documents related to a certain project? SOL. Notice a theme here?
ETA on a fix? Not available. Have they made any sort of
announcement regarding this issue? Of course not. They reserve
office-wide emails for informing us of upcoming maintenance downtimes
at 3AM or how to recognize SPAM or fraudulent emails... You know, the
important stuff.

Update: Day 4 - Still Broken. BRILLIANT!

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